Council tax

It is important to inform the council tax team when you move house. Please also remember to notify any other department that you may deal with, especially if you currently have a bus pass or a blue badge.

If you move within Wiltshire, the council tax band for your new property may be different and we will need to adjust your bill. If you have moved out of Wiltshire, we will close your account and send the final bill to your new address.

If you still live in the same property, but someone else aged 18 or over has left, this may have an effect on your bill. Please let us know about any change in circumstances as quickly as possible, to ensure you are paying the correct rate for your household - contact the council tax team.

When someone has died, please contact the council tax team as soon as possible so that we can adjust the council tax bill.

The council offers a Tell Us Once service, which enables you to tell multiple government agencies about a death at the same time. Tell Us Once is now an optional part of the death registration and you will be offered the service when you book to see the Registrar. If you take up Tell Us Once, you will not need to contact the council tax or benefits services; this will be done for you.

If you decide not to take up Tell Us Once and choose to contact us direct yourself, we will need to know:

• date of death
• details of any remaining occupiers
• executor's/solicitor's name and address

If rented:

• tenancy end date
• owner or agent's name and address
• details about whether the property was a furnished or unfurnished let
• if unfurnished, the date the furniture was removed

If owned:

• details about whether the property is still furnished, or if unfurnished, when the furniture was removed
• the intentions for the property i.e. to sell, or to let etc
• are there any joint owners? If so, we will need their names and contact details
• notification of when probate was granted
• date property transferred ownership and names of new owners

We appreciate that you may not have all these immediately available. However, it is important that we know a death has occurred, and will need a copy of the death certificate when it becomes available. Please contact the council tax team.