Council tax

Overview
Login and manage your council tax online
Paying your council tax
Reporting any changes
Council tax bands and charges
Council tax spending
Get help with your council tax
Discounts and exemptions
Appealing your council tax
Failing to pay your council tax
Frequently asked questions
Privacy notice - Revenues

Paying your council tax

There are multiple ways you can pay your council tax.

Register for an account

View and pay your bills, request e-billing, set-up and amend a direct debit and notify us of changes. You can also request to make payments over 12 months, rather than the previous 10 months. To manage everything regarding your council tax, sign-up to manage your account online.

To set-up your account you will need your council tax reference, which can be found on your bill, or a bank statement (if you pay by direct debit).

Payment portal website (civicaepay.co.uk)

This service is available 24 hours a day, allowing you to pay your council tax online when it is convenient for you (and without having to register an account with us). Have your bill to-hand, as you will need to quote your account reference number, and confirm the amount you need to pay. Make sure you allow three days for your payment to reach us.

Pay via civicaepay.co.uk (opens new window)

Tell your bank the amount you want to pay, your account reference number, and the council's bank account details, which are:

Bank: HSBC
Sort code: 40-44-33
Account number: 51460021

The council offers direct debit payment dates of the 1st and 15th each month. This is the most effective way to pay.

You can change to this method of payment if you have an account. Alternatively, you can download the council tax direct debit form (OpenDocument text format) [36KB] (opens new window) , or call us on 0300 456 0109.

If you do not have an account, read about the benefits and sign-up here: Login and manage your council tax online.

Call our automated payment line 24 hours a day, 7 days a week, on 0300 456 0119. Have your bill to-hand, as you will need to quote your account reference number and confirm the amount you need to pay.

You can pay, free of charge, by cash or cheque at any post office, using your existing payment card or the barcode on the front of your bill. Please allow seven days for your payment to reach the council. Cheque payments should be made payable to 'Post Office Ltd' and presented with your payment card or bill.

Find your nearest Post Office (opens new window)

Cheques must be made payable to 'Wiltshire Council'. Please send your payment to:

Collections - Council Tax
PO Box 4385
Trowbridge
BA14 4DS

Please write your name, account reference number, and the address to which the payment relates on the reverse of the cheque.

Council tax payments can now be paid over 12 months, rather than the previous 10 months. You can change to 12 monthly payments via your account. If you do not have an account, read about the benefits and sign-up here: Login and manage your council tax online.