Advice to business

Wiltshire Council Trading Standards are committed to supporting businesses across the county to trade fairly and safely, with the confidence that they are meeting their regulatory obligations. For an hourly charge of £100 + VAT our officers can offer guidance and assistance to help you understand and comply with trading standards legislation.

Alternatively Business Companion (opens new window) provides an online overview of trading standards and consumer protection legislation for business and individuals.

If your business requires advice about a specific customer dispute or a dispute between your business and another business then please call the Citizens Advice Consumer Service on 0808 223 1133 where you can be given free advice on consumer rights and civil law.

For Wiltshire based business requiring detailed advice please e-mail tradingstandards@wiltshire.gov.uk (opens new window), providing your business name and address and brief details of your query. We will respond as soon as possible.

We are unable to respond to consumer queries/requests for advice via the above email address and consumers should instead use the Citizens Advice Service (opens new window) as detailed on the advice to consumer advice link.

Buy with Confidence

If you are a business who offers good customer service and have been operating for more than 6 months then you can apply online to become part of our trading standards approval scheme - Buy with confidence (opens new window).  One of the benefits our members enjoy is direct access to business advice free of charge.